Frequently Asked Questions

Your guide to shopping with ApolloGem

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.

Are your jewelry pieces waterproof?

Most of our collection is crafted from high-quality 18k gold PVD plated stainless steel, making them water-resistant and tarnish-free for everyday wear.

How do I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly on our website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Do you offer a warranty on your products?

Yes, every ApolloGem purchase comes with a 1-year limited warranty covering manufacturing defects and plating issues.